frequently asked questions and policies

To book us, simply fill in our contact form or email us at info@jampicnics.ca

Please include as much information as possible so we can give you a complete quote.  We will contact you within 48 hours to get more details if required or with your custom quote.  Please note that due to weekend schedules, inquiries made on Friday evenings may not be replied to until Monday.

We will send you an invoice and contract that will hold your date for 24 hours, at which time your 50% non-refundable initial payment is due.

We like to keep things simple!

1) Book your event

 2) Invite your guests 

 3) Gather and Enjoy

All the wonder of a JAM & Co. Luxury Picnic will be set up and ready for your arrival at your  chosen location and time.  One of our team will be there to greet you when you arrive, unpack any food items and leave you to relax, laugh and savour all the moments with your special people.

We will return at the agreed upon time to pack and clean everything for you.  

The rest of the day is yours to enjoy.

We really encourage you to book early and completely understand that you might not have all the details figured out yet.  If you have a date you are set on but need more time to shape your event, we will take a $500 non-refundable initial payment to hold your date.  

We will send you an invoice and hold your requested date for 24 hours at which time a 50% non-refundable payment will be due. Upon payment, we will block  off your date,  hold your decor  and confirm all the details of your customized event. A reminder invoice will be sent 2 weeks prior to your event at which time your balance is due in full.

Your initial payment non-refundable as we have held your date and items and turned down other events to do so.  We are happy to reschedule your event based on availability in the same year.

Please note that we charge a 2.5% CC fee for all events paid with a CC

Yes, everything will be set up and taken down the day of the event, unless otherwise specified.

Set ups within 75 feet of our vehicle tailgate are included. Additional charges apply for further distances, hard to access locations, steep inclines (mountain top set ups), or difficult beach set ups.

Local delivery fee of $10 plus gst applies to areas within 10km of downtown Comox. Delivery fees outside of this area are calculated at .79 per km and time based on 2 staff, return

Picnics are for up to 4 hours use.  Additional time can be added for $25 plus applicable taxes per hour.  Your picnic starts at the agreed upon time and we respectfully ask that you arrive on time.

Weddings are customized per event.

Late night/after hour charges may apply depending on circumstances.  

Our latest take down is 10:00 PM

We love our DIY Crate Picnic for 2.  This is a beautiful way to take all the wonder of a JAM & Co. picnic to any desired location.

Our Crate picnics are designed for 2 and are not available for larger groups

We would be sorry to see you go but completely understand that life happens and sometimes plans change.  We are happy to reschedule your event, based on availability.  We do not offer a refund for your initial deposit should you have to cancel completely prior to your final payment that is due two weeks before your event.  Cancellations within two weeks of your event are non-refundable.

We totally get it and try  to accommodate changes to guest count prior to your final payment.  We can typically add additional guests up to the day of.  Unfortunately, especially with our gourmet charcuterie, final guest count is based on 14 days before your event.  Refunds are not issued for guests that can not make it last minute.